Wednesday, February 24, 2010

Nothing like a disappearing flight reservation to start the day off with a bang

I was kind of groggy when I first got up this morning, but no more. 
After posting my last, I did some searching around in my e-mail archives and found all of the very detailed packing and to-do lists from our last cruise, and that spurred me to some action overnight.  I did a poor-man's laminate job on the luggage tags (covered both sides with clear packing tape).  I sent the packing list to my daughter.  I resolved to get a swimsuit or two purchased (like that's going to be easy in Colorado in February).  And this morning, I hunted down my confirmation e-mail for my flight reservation, to make sure I had it on my phone calendar.
The airline I'm planning to fly on offers early check-in for an additional $10, and after thinking about it, given that I'm likely to be a bit busy the night before I'm due to leave, what with settling the dogs at my parents' house and various other things, I thought I would spring for the extra money to get one thing off my plate.  The link was handily right there on the e-mail, so I clicked it.
And the window popped up, nicely loaded with my confirmation number and my name - and a nasty red message saying that they could not find my reservation in their system, with a few reasons why that might be so.  None of which applied to me, unfortunately.
I logged into their site with my frequent flyer number.  The flight doesn't show up on my upcoming itineraries.  I did a regular search on their site, typing in my name and reservation number.  Same rather annoying red message.
I have an e-mail into their customer service, asking them please to find my reservation, which was made with my frequent flyer number (I can see it on the e-mail), and which has been paid for (I checked my bank records).  They'd better find it, and soon.  Because I'm flying to San Diego two weeks from this coming Friday (which is the day after tomorrow), and if they've lost me, well, the loss will be permanent.

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